Kryptronic: Custom Development

Custom Development

If you have a need for a custom software modification, or an advanced support request, you should use our Level 2 (Advanced) Support Ticket option. First, submit your request for a quote. Quote requests are usually addressed within one business day following your form submission.

• Step 1: Submit a Level 2 (Advanced) Support Quote Request.

After you have received a quote, purchase a ticket for the quoted amount. You will receive an order number for your request via email immediately following your order.

• Step 2: Purchase a Level 2 (Advanced) Support Ticket for which you've received a quote.

After you've made your purchase and received your order number via email, you are ready to submit your ticket. When we receive your ticket information, we'll schedule your job. We will contact you via email with any questions about your request, or when your request has been completed.

• Step 3: Submit a Level 2 (Advanced) Support Ticket for your order.

Note: When you submit both your quote request and your ticket, new tickets will be created for you at the Kryptronic Client Sales & Support Desk. You can track your tickets using the sales and support desk or via email.