Kryptronic Software: Support Center

Level 1 (Basic) Support Tickets

If you have a basic support request that has not been addressed on the forum, or you would like Kryptronic to handle the request, you should purchase a Level 1 (Basic) Support Ticket. Tickets are usually addressed within one business day following your ticket order and form submission.

• Step 1: Purchase a Level 1 (Basic) Support Ticket.

After you've purchased a Level 1 (Basic) Support Ticket and received your order number via email, you are ready to submit your ticket. When we receive your ticket information, we'll address your issue on an as-received basis. We will contact you via email with any questions about your ticket, or when your request has been completed.

• Step 2: Submit a Level 1 (Basic) Support Ticket for your order.

Note: When you submit your ticket, a new ticket will be created for you at the Kryptronic Client Sales & Support Desk. You can track your ticket using the sales and support desk or via email.

Level 2 (Advanced) Support Tickets

If you have a need for a custom software modification, or an advanced support request, you should use our Level 2 (Advanced) Support Ticket option. First, submit your request for a quote. Quote requests are usually addressed within one business day following your form submission.

• Step 1: Submit a Level 2 (Advanced) Support Quote Request.

After you have received a quote, purchase a ticket for the quoted amount. You will receive an order number for your request via email immediately following your order.

• Step 2: Purchase a Level 2 (Advanced) Support Ticket for which you've received a quote.

After you've made your purchase and received your order number via email, you are ready to submit your ticket. When we receive your ticket information, we'll schedule your job. We will contact you via email with any questions about your request, or when your request has been completed.

• Step 3: Submit a Level 2 (Advanced) Support Ticket for your order.

Note: When you submit both your quote request and your ticket, new tickets will be created for you at the Kryptronic Client Sales & Support Desk. You can track your tickets using the sales and support desk or via email.

Installation Form

If you have ordered professional software installation, use the installation form to queue your professional software installation.

• Access the software installation form.