Kryptronic Internet Software Solutions - Support Center
Kryptronic Support Center
Since 1999, the Support Center has offered Kryptronic clients access to the best support resources.
Kryptronic supports one of the most active e-commerce community forums on the Internet, offers full customization services and has it's own wiki.
Community Forums
If you have a simple question about the software, you should use our online forum to search for an answer or post a question. The forum is free for all users. Unanswered forum inquiries are typically updated several times a week.
Software Wiki, Docs & Videos
The Kryptronic Software Wiki, documentation and training videos are great support resources. The wiki is a living document authored by members of the Kryptronic online community, software manuals are available in PDF format, and videos are direct from YouTube.
Level 1 (Basic) Support Tickets
If you have a basic support request that has not been addressed on the forum, or you would like Kryptronic to handle the request, you should purchase a Level 1 (Basic) Support Ticket. Tickets are usually addressed within one business day following your ticket order and form submission.
After you've purchased a Level 1 (Basic) Support Ticket and received your order number via email, you are ready to submit your ticket. When we receive your ticket information, we'll address your issue on an as-received basis. We will contact you via email with any questions about your ticket, or when your request has been completed.
Note: When you submit your ticket, a new ticket will be created for you at the Kryptronic Client Sales & Support Desk. You can track your ticket using the sales and support desk or via email.
Kryptronic Custom Shop - If You Can Dream It, We Can Build It
Kryptronic software is built to be able to easily accomodate your custom requirements with custom programming. The Kryptronic Custom Shop has project managers and developers available who can help you through the entire process of building your Internet site with our software. Whether you simply need software or code modifications, or someone to handle every aspect of getting your store online, we've got you covered.
If you have an idea, no matter how impossible it may seem, contact the Kryptronic Custom Shop.
Installation Form
If you have ordered professional software installation, use the installation form to queue your professional software installation.
