Home | Shopping Cart | Your Account | Sales Inquiries
Kryptronic Interent Software Solutions
 

Kryptronic Software: Support Center

Kryptronic Support Center

Community Forums

If you have a simple question about the software, you should use our online forum to search for an answer or post a question. The forum is free for all users. Unanswered forum inquiries are typically updated several times a week.

Software Wiki & Docs

The Kryptronic Software Wiki and the available documentation are great support resources. The wiki is a living document authored by members of the Kryptronic online community and software manuals are available in PDF format.

 

Level 1 (Basic) Support Tickets

If you have a basic support request that has not been addressed on the forum, or you would like Kryptronic to handle the request, you should purchase a Level 1 (Basic) Support Ticket. Tickets are usually addressed within one business day following your ticket order and form submission.

After you've purchased a Level 1 (Basic) Support Ticket and received your order number via email, you are ready to submit your ticket. When we receive your ticket information, we'll address your issue on an as-received basis. We will contact you via email with any questions about your ticket, or when your request has been completed.

Note: When you submit your ticket, a new ticket will be created for you at the Kryptronic Client Sales & Support Desk. You can track your ticket using the sales and support desk or via email.

 

Level 2 (Advanced) Support Tickets

If you have a need for a custom software modification, or an advanced support request, you should use our Level 2 (Advanced) Support Ticket option. First, submit your request for a quote. Quote requests are usually addressed within one business day following your form submission.

After you have received a quote, purchase a ticket for the quoted amount. You will receive an order number for your request via email immediately following your order.

After you've made your purchase and received your order number via email, you are ready to submit your ticket. When we receive your ticket information, we'll schedule your job. We will contact you via email with any questions about your request, or when your request has been completed.

Note: When you submit both your quote request and your ticket, new tickets will be created for you at the Kryptronic Client Sales & Support Desk. You can track your tickets using the sales and support desk or via email.

 

Installation Form

If you have ordered professional software installation, use the installation form to queue your professional software installation.

 
ClickCartPro
Hot Spots
Questions?

Call Kryptronic to speak with a sales specialist on weekdays from 9:00 AM through 4:00 PM Eastern Time.

US Toll Free:
1-800-704-4160

International:
717-747-1996

SEO Friendly

All Kryptronic software products use Search Engine Friendly URLs and Search Engine Optimized (SEO) content to produce high page rankings for sites in major search engines like Google, Yahoo! and MSN.

Rave Reviews

"I swtiched to CCP a couple of months back and it was one of the best business decisions I've ever made. Great product, great support, great price."

-Todd Wilson, Indulge Cigars