Level 1 (Free) Support Ticket

This form is used to submit information for Level 1 (Free) Support Tickets. Please check the Support Center for other support options prior to submitting a Level 1 (Free) Support Ticket. If you need a quote for a custom coding request, please visit the Kryptronic Custom Shop. Level 1 (Free) Support Tickets are typically addressed within one business day.

Required fields are marked with a star (*). Click the 'Submit' button at the bottom of this form to proceed.

Contact Information

First Name*

Enter your first name below.

Last Name*

Enter your last name below.

Email Address*

Enter your email address below.

Telephone Number*

Enter your telephone number below.

Domain Information

Domain Name / IP Address*

Enter your domain name or IP address below.

FTP/SSH Username*

Enter the username for SSH and/or FTP access for the domain you entered.

FTP/SSH Password*

Enter the password for SSH and/or FTP access for the username you entered.

Software Information

Software Name and Version*

Select the software for which you require assistance.

ClickCartPro 7

EuropaCart 7

ClickCartPro 6

Other

Management Interface Access Information

Management Interface Username*

Enter the username for the management interface below. This is the email address you use to access the management interface.

Management Interface Password*

Enter the password for the management interface below. This is the password you use to access the management interface for the username above.

Support Ticket Request

Support Ticket Request*

Enter as much information below as you can describing exactly what is to be done. Please reference email messages, etc. to provide us with as much information as possible on this support job.

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Questions?

Call Kryptronic to speak with a sales specialist on weekdays from 9:00 AM through 4:00 PM Eastern Time.

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International: 717-747-1996

 
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