Kryptronic Internet Software Solutions - Support Center

Kryptronic Support Center

Since 1999, the Support Center has offered Kryptronic clients access to the best support resources.

Kryptronic supports one of the most active ecommerce community forums on the Internet, offers full customization services and has it's own wiki.

Community Forums

If you have a simple question about the software, you should use our online forum to search for an answer or post a question. The forum is free for all users. Unanswered forum inquiries are typically updated several times a week.

The forum is a great place to exchange ideas, tips and tricks with experts on ClickCartPro and EuropaCart, but sometimes you need expert help. If you have an issue, and would like a Kryptronic engineer to help you ASAP, please call us, or submit a Level 1 (Free) Support Ticket, and we'll get you answers as quickly as possible, at no charge for most requests.

Software Wiki, Docs & Videos

The Kryptronic Software Wiki, documentation and training videos are great support resources. The wiki is a living document authored by members of the Kryptronic online community, software manuals are available in PDF format, and videos are direct from YouTube.

Level 1 (Free) Support Tickets

If you have a support request that has not been addressed on the forum, or you would like Kryptronic to handle the request, call 1-800-704-4160 (US Toll Free), or 717-747-1996 (International), or submit a Level 1 (Free) Support Ticket. Tickets are usually addressed within one business day following your form submission. When we receive your ticket, we'll address your issue on an as-received basis. We will contact you via email with any questions about your ticket, or when your request has been completed.

Note: When you submit your ticket, a new ticket will be created for you at the Kryptronic Client Sales & Support Desk. You can track your ticket using the Kryptronic Client Sales & Support Desk, or via email.

Kryptronic Custom Shop - If You Can Dream It, We Can Build It

Kryptronic software is built to be able to easily accomodate your custom requirements with custom programming. The Kryptronic Custom Shop has project managers and developers available who can help you through the entire process of building your Internet site with our software. Whether you simply need software or code modifications, or someone to handle every aspect of getting your store online, we've got you covered.

If you have an idea, no matter how impossible it may seem, contact the Kryptronic Custom Shop.

Installation Form

If you have ordered professional software installation, use the installation form to queue your professional software installation.

 
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News and Updates

Heartbleed OpenSSL Exploit: Official Statement

04/18/2014 05:39:44 AM: The purpose of this message is to provide an official statement regarding the Heartbleed exploit and...

 
Questions?

Call Kryptronic to speak with a sales specialist on weekdays from 9:00 AM through 4:00 PM Eastern Time.

US Toll Free: 1-800-704-4160

International: 717-747-1996

 
Did You Know?

ClickCartPro and EuropaCart are compatible with over 30 different payment processors, 4 different realtime shipping rate providers, exports data to 3 accounting programs, can store data in 3 different relational databases and installs on virtually any webserver in under 10 minutes.

 
Rave Reviews

"I swtiched to CCP a couple of months back and it was one of the best business decisions I've ever made. Great product, great support, great price."

-Todd Wilson, Indulge Cigars

 
Kryptronic eCommerce Software Solutions
Kryptronic Internet Software Solutions