Since 1999, the Support Center has offered Kryptronic clients access to the best support resources.
Kryptronic supports one of the most active ecommerce community forums on the Internet, offers full customization services and has it's own wiki.
If you have a simple question about the software, you should use our online forum to search for an answer or post a question. The forum is free for all users. Unanswered forum inquiries are typically updated several times a week.
The forum is a great place to exchange ideas, tips and tricks with experts on ClickCartPro and EuropaCart, but sometimes you need expert help. If you have an issue, and would like a Kryptronic engineer to help you ASAP, please call us, or submit a Level 1 (Free) Support Ticket, and we'll get you answers as quickly as possible, at no charge for most requests.
The Kryptronic Software Wiki, documentation and training videos are great support resources. The wiki is a living document authored by members of the Kryptronic online community, software manuals are available in PDF format, and videos are direct from YouTube.
If you have a support request that has not been addressed on the forum, or you would like Kryptronic to handle the request, call 1-800-704-4160 (US Toll Free), or 717-747-1996 (International), or submit a Level 1 (Free) Support Ticket. Tickets are usually addressed within one business day following your form submission. When we receive your ticket, we'll address your issue on an as-received basis. We will contact you via email with any questions about your ticket, or when your request has been completed.
Note: When you submit your ticket, a new ticket will be created for you at the Kryptronic Client Sales & Support Desk. You can track your ticket using the Kryptronic Client Sales & Support Desk, or via email.
Kryptronic software is built to be able to easily accomodate your custom requirements with custom programming. The Kryptronic Custom Shop has project managers and developers available who can help you through the entire process of building your Internet site with our software. Whether you simply need software or code modifications, or someone to handle every aspect of getting your store online, we've got you covered.
If you have an idea, no matter how impossible it may seem, contact the Kryptronic Custom Shop.
If you have ordered professional software installation, use the installation form to queue your professional software installation.