Kryptronic: Custom Development

Custom Development

If you have a need for a custom modification to the software, or an advanced support request, you should use our advanced support (quoted) support system. First, submit your request for a quote using our support quote form. Tech support quote requests are usually addressed within one to two business days following your form submission.

• Step 1: Submit an advanced support quote request.

After you have received a quote for a custom modification or advanced support job, purchase the advanced support using our online store. Please be sure to purchase the appropriate amount of support. You will receive an order number for your request via email immediately following your order.

• Step 2: Purchase advanced support for which you've received a quote

After you've purchased advanced support and received your order number via email, submit your advanced support request using our advanced support form. When we receive your advanced support form submission, we'll schedule your job. We will contact you via email with any questions about your request, or when your request has been completed. Paid advanced tech support requests are usually completed within three to six business days following your advanced support form submission.

• Step 3: Submit an advanced support form for an order you've placed